Shipping

We pack your goods carefully and control each thoroughly before leaving our house. In spite of all the precautions, damages might occur.

Damaged cardboard box
The damage has to be indicated on the consignment note. You should unpack the package witnessed by the driver.

Intact cardboard box, damaged content
Afterward the damage has to be – if possible in writing – reported at due date.
Please note that an immaculately looking package might have been thrown or fallen during its transport. In this case the hardware might have been destroyed. Please check the product thoroughly right after the receipt. It is for you as addressee to report the damage. If not, any claim for compensation is precluded.

What you have to do:
Report damage in writing
If possible record it documentary (by description or picture)
Keep package and cardboard box
No damaged device to take in to use

Employing the DHL, you have to report to the DHL within 24 hours. Employing a forwarding agency, you have to report to its office and to Technowings within 7 days.
Employing the DPD or TNT you have to report the damage to Technowings within 3 days – from here on we undertake the task! In that case we are able to overtake the notification and execution of your damage and to pass on replacement services. Tip: Always receipt the receiving of the goods with a corresponding note which makes clear that a damage of the product can not be excluded.

For organizational reasons our goods receipt can only accept freight paid delivery. For returns in cases of reclamation you get free-way-parcel stamps of the Post to send the package back for free. These stamps can easily be requested in the client area by giving us the reasons for your return. You can attach your reason of return right there to simplify the processing. Please note that although we are meeting the costs, it is you as deliverer of the package being responsible for the impeccable and transport safe packing.

Delivery note and proof of purchase
Please attach a short delivery note to each return which gives the reason for you having returned the goods. In case of repairs it is imperative that you do a precise description of the defect. Please do also attach a copy of the proof of purchase. Rights to claim under guarantee can only be granted by producing the proof of purchase.

Repair in case of warranty
You do always send the warranty repairs back to us for free (free-way-stamps). The repaired device will then be sent back to you – for free of course. Warranty repairs will only be granted by producing the proof of purchase.

Repair by our master workshop
We want to process your repair as fast and smooth as possible. This is only possible if you do everything in your power to support us and attach concrete details of the defect to the device. If you wish to receive a free quotation, please let us know, otherwise the device will be worked on immediately.

Information about postage
The customer always bears the costs and the risks of the mail-order. That includes subsequent deliveries of arrear, complaints and (warranty-) repairs. Free subsequent deliveries are voluntary and are based on goodwill. The shipping will be executed by our house forwarding agency, if the customer (or appointee) gives no mode of shipment.

SHIPPING TIME

Our standard policy is a delivery within 5 working days.
If we suspect that a delivery will not be within that given time period, we will contact you immediately by email.
Reasons for a prolounged deliverytime can be:

• One or more items you ordered will have to be ordered with the manufacturer. This usually means an extended deliverytime of 7-10 workingdays in total.
• Large orders in size, diameters or cost (orders over 75kg, over 2.4m in length, or over 10.000€) will have an extended deliverytime of 5-7 workingdays in total.
• Failures to on-time delivery of our logistics partners DHL, TNT, DPD or Dachser can cause an extended delivery time.

SHIPPING DOCUMENTS

All documents will be send to you by email. We don’t include any documents in the shipment.